Privacy Policy

At TradeSimple, your privacy is important to us. This Privacy Policy explains how SimpleWorks Ltd ("we", "us", or "our") collects, uses, discloses, and protects your information when you use the TradeSimple platform and services (the "Service").

By using the Service, you consent to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, and password when you create an account
• Profile Information: Display name, trading preferences, and account settings
• Trading Data: Trade records, journal entries, notes, tags, and other data you import or enter into the Service
• Payment Information: Billing details processed securely through our payment provider (Stripe). We do not store your full credit card number
• Communications: Messages you send to us through support channels or email

1.2 Information Collected Automatically

• Usage Data: Pages visited, features used, time spent, clicks, and interactions with the Service
• Device Information: Browser type, operating system, device type, screen resolution, and language preferences
• Log Data: IP address, access times, referring URLs, and error logs
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to maintain your session, remember preferences, and analyze usage patterns

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and manage your subscription
• Send you service-related communications (account confirmations, billing notices, security alerts)
• Respond to your support requests and inquiries
• Analyze usage patterns to improve features and user experience
• Detect, investigate, and prevent fraudulent or unauthorized activity
• Comply with legal obligations
• Send promotional communications (only with your consent; you may opt out at any time)

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We share data with trusted third-party providers who assist in operating the Service (e.g., Stripe for payments, hosting providers, analytics services). These providers are contractually obligated to protect your data
• Mentor Sharing: If you choose to share your journal with a mentor or coach through our Mentor Mode feature, they will have access to the trading data you explicitly share
• Legal Requirements: We may disclose your information if required to do so by law, regulation, legal process, or governmental request
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change
• With Your Consent: We may share your information for any other purpose with your explicit consent

4. Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication mechanisms
• Regular security audits and monitoring
• Access controls limiting employee access to personal data
• Secure payment processing through PCI-compliant providers

While we strive to protect your data, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete your personal data within 30 days, except where we are required to retain certain information for legal, accounting, or regulatory purposes.

Anonymized and aggregated data that cannot identify you may be retained indefinitely for analytics and service improvement purposes.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal retention requirements)
• Export: Export your trading data at any time using our built-in export features
• Restriction: Request restriction of processing of your data in certain circumstances
• Objection: Object to the processing of your data for specific purposes
• Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at support@tradesimple.app.

7. Cookies

7.1 Types of Cookies We Use

• Essential Cookies: Required for the Service to function properly (authentication, session management)
• Analytics Cookies: Help us understand how users interact with the Service to improve the experience
• Preference Cookies: Remember your settings and preferences (e.g., theme, dashboard layout)

7.2 Managing Cookies

You can control cookies through your browser settings. Disabling essential cookies may affect the functionality of the Service. For more information, visit your browser's help documentation.

8. Third-Party Services

The Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing them with your information.

Our key third-party service providers include:

• Stripe: Payment processing
• Google: Authentication (Sign in with Google)
• Vercel: Hosting and deployment

9. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete such information promptly.

10. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your country of residence. By using the Service, you consent to such transfers. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

11. GDPR Compliance (European Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR). Our legal basis for processing your data includes:

• Contract Performance: Processing necessary to provide the Service you subscribed to
• Legitimate Interest: Processing for analytics, security, and service improvement
• Consent: Processing based on your explicit consent (e.g., marketing emails)
• Legal Obligation: Processing required by applicable laws

You may lodge a complaint with your local data protection authority if you believe your rights have been violated.

12. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through the Service. Your continued use of the Service after such changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

SimpleWorks Ltd
Email: support@tradesimple.app
Website: tradesimple.app